Requires Xbox Game Pass Ultimate subscription and supported game, or supported free to play game may require supported controller (all sold separately). Game titles, number, features, and availability vary over time, by region and platform. Charges may be increased on at least 30 days notice as described in the Microsoft Store Terms of Sale. To stop being charged, cancel your subscription in your Microsoft account (/services) or on your Xbox console, before the next billing date. Plus applicable taxes.īy subscribing you are authorizing recurring payments made to Microsoft at the intervals you selected, until cancelled. After promotional period, subscription continues to be charged at the then-current regular price (subject to change), unless cancelled.
Offers not valid in Russia and Turkey other geographic restrictions may apply. Promotional offers may not be valid for all members and are only available for a limited time. The screenshot was taken when some player tried to contact customer service on e-commerce platform, and the receptionist forgot to delete part of the pre-written response and accidentally leaked the company's classified internal communications.*Sign in for your available offers. Some of the canceled XGP memberships resulted in a 39 peso refund, and players suspect that it is because third-party merchants were using the 1 dollar glitch for subscriptions in the low-price areas.Īn announcement was leaked showing Microsoft requesting all customer services to tell players that they were verifying the situation with Microsoft and not to refund players or explain the details to avoid a massive public outcry. Unlike Nintendo, Microsoft did not ban players who used the glitch.Īccording to certain gaming communities, all of the players who were refunded did not purchase the Game Pass directly but through third-party merchants on Taobao and other e-commerce platforms. The subscription refunds went back onto purchasers’ credit cards. At the same time, they received two emails showing that the purchased XGP membership was obtained through illegal means, violating Microsoft's service agreement, so the subscription was canceled.
Today, a large number of players found that their Xbox Game Pass Ultimate subscriptions were canceled and refunded by Microsoft.
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